Eintrag vom 01.08.2017
IT Techical Support Engineer/TechnicianStelle ist zu besetzen ab: 01.10.2017
(2) x French, English speaking IT Technical Support Engineers for our European Technical Assistance Centre (TAC) in Karlsruhe/StrasbourgThe essential responsibility for the Technical Support Engineer (TSE) is to provide post sales technical support and service for customer calls and tickets escalated via the support hotline, chat, web tickets and onsite. Troubleshooting techniques will be used to address customer problems and product knowledge to answer customer inquiries. This position will provide support for Tellabs Optical LAN which cuts across various high availability network solutions such as, but not limited to, GPON, Wireless, Metro-Ethernet, DSLAM DSL, VOIP, Core and Campus network architecture.
Technical Support Engineers are expected to use their skills and expertise to solve problems that range in severity and complexity working under guidelines for resolution and escalation to Senior Technical Support Engineers and Product Engineering/Development support. On a case by case basis onsite interventions at our customer locations in France/Spain/Italy might also be required.If you are interested to join and develop your career in a growing, flexible and agile team, please send your detailed resume to email@example.com
Magellan Network Services
Telefon: +49 69 9675 9331