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Eintrag vom 01.08.2017
Angebotsnr. 47331

IT Techical Support Engineer/Technician

Stelle ist zu besetzen ab: 01.10.2017
Stellenbeschreibung

(2) x French, English speaking IT Technical Support Engineers for our European Technical Assistance Centre (TAC) in Karlsruhe/Strasbourg

The essential responsibility for the Technical Support Engineer (TSE) is to provide post sales technical support and service for customer calls and tickets escalated via the support hotline, chat, web tickets and onsite. Troubleshooting techniques will be used to address customer problems and product knowledge to answer customer inquiries. This position will provide support for Tellabs Optical LAN which cuts across various high availability network solutions such as, but not limited to, GPON, Wireless, Metro-Ethernet, DSLAM DSL, VOIP, Core and Campus network architecture.
Technical Support Engineers are expected to use their skills and expertise to solve problems that range in severity and complexity working under guidelines for resolution and escalation to Senior Technical Support Engineers and Product Engineering/Development support. On a case by case basis onsite interventions at our customer locations in France/Spain/Italy might also be required.

If you are interested to join and develop your career in a growing, flexible and agile team, please send your detailed resume to careers@magellanns.net


Art der Stelle
  • Festanstellung
Gewünschtes Studium
  • Ingenieurwissenschaften
    Elektrotechnik & Informationstechnik
    Informatik
    Service Management and Engineering
Gesuchter Karrierestatus
  • Absolvent(in)/Berufseinsteiger(in)
  • Berufserfahrene(r) > 2 Jahre
Arbeitsregion
  • Karlsruhe und Umgebung
Unternehmensbereich
  • Customer Service und Kundenbetreuung
Sprache am Arbeitsplatz
  • Englisch

Ansprechpartner

Anschrift

Magellan Network Services
Birkenstr. 40A
61169 Friedberg
Deutschland
Telefon: +49 69 9675 9331
www.magellanns.net